de*****ed by blue label connect

i Phindile Mposelwa, hereby write this review in connection with blue label connect. i bought a cell phone device at blue label connect and to my Suprise it's a downgrade of what i am currently using. so, i didn't even open it, i call them telling them i want to return their device since it's not what i wanted, then they organize for the courier to collect it. fast forward on the 19 May2024 they deducted R429, they said it is for cancellation, that was ok with me. on the 20 June 2024 they deducted again R429 then i call them they told me that the person who did the booking sent it to the wrong collection address, but they will sort it out and cancel the account and refund me they even requested my bank statement ofwhich i sent them, but that it is yet to happen and been calling ever since for the past 2 months till today when i notice they have deducted another R429 when i call them they still tell me that they need to track it and check the device and cancel the account and refund me,

my question is does it take 3 months to track a device? why giving me a run around to give me back my money. even now i have decided to close the bank and go to another bank.