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Edith N

1 reviews | Active since Jun 2012

09 Mar 2015, 14:20

Declining to port in my vodacom number back

From the 18th February 2015 I have been trying to port my vodacom number from cell C back to Vodacom. I was told by Cell C to contact RMCS. I spoke to Michael Thabethe who advised that the process will take 24-48 working hours, I went to enquire after 96 working hours and have been sent from pillar to post by RMCS CALL CENTRE agents. Last person I spoke to was Thandi and when I called back on the ***, was told to call her on *** but that phone somebody picks it up and put it down again. This is the third week I am struggling to release my cell number from Cell C. Agents on ***number are not helpful they keep telling me the problem was sorted out on 28 February 2015 and I keep explaining to them that it was not done.<br> <br> I had a contract with cell C in 2007 which ended in 2009, then I was on prepaid but seemingly my number was never converted to prepaid and appears on their records as a corporate phone number. Cell C referred me to RMCS and I am not getting help from them. I need my nunber back to vodacom.

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Replies (1)
Blue Label Connect
Blue Label Connect's reply09 Mar 2015, 16:27
Official
Hello EDNY,

Thank you for raising your query with us. We will call you shortly to assist.
Regards
Ruth