Debit order dispute

Good day

I would like to get a thorough understanding as to why my account was debited on a date that was not agreed to by myself.

My agreed debit date is the 25th of each month unless there is a calendar disruption. My account was debited today the 22nd of January 2021 my agreed debit date is the 25th of each month.

Your call centre with unprofessional staff that lack reasoning are telling me my query will be resolved with 72 working hours when I had logged the complaint this morning 9:30 and I expected a response and none was forthcoming. I alerted the person I spoke to this morning to flag this as urgent and clearly nothing was done until I had to follow up.

I want my money today and no day later. You can conduct your investigation while my account is paid back as it should.

Failure to that I will log a complaint with the ombudsman and this is no threat for malpractice and bridge of a signed contract.

Your company has no reason to be debiting me on dates I have not agreed on without informing me.

This is utter disgusting and I will never use your services again and will never recommend anyone to use your services.

From the delivery of your malfunctioning device I had a problem, I haven’t even used the R100 airtime you are giving me for than 7/8 months yet your debit order is religiously paid on my salary date this is despicable and I am not happy.

Tebogo also included on the email has my bank statement as proof and I don’t care what rabbit you have to pull from the hat I want my money.

I also request this complaint to be escalated to your seniors management to address this issue and Not a Tumi ”supervisor” who answers the phone with “YES” as if it’s her own cell phone and not a company phone that needs to be branded and as a supervisor introduce herself to a client as the phone was transferred to her, failure to do so the Ombuds will make direct contact with them.

I await your urgent response

Mathapelo Tsiu