Dead phone

Good day Mr. Keketsi, thank you for your Hellopeter message. 

Kindly note that we will need to collect the device from you for assessment. Please confirm the below 
details: 
• Device Make & Model
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address

We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.

• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner

• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.

• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.

• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired