DAY LIGHT *******

Good day

I am posting this on behalf of my grandmother whom is a pensioner and is fed up of fighting with your company, she has a Edgars account which for years has always been paid up to date, without any hassles, she barely uses the account, February 2018(this year) was the last the account has been used, suddenly from May month airtime subscriptions has been charged to her account one being R78 and the other R49 , immediately she had called in because she then got smses from Edgars saying she has a balance on her account which needs to be paid, so to her understanding that is incorrect because because the little balance from the purchase she made in Feb had been paid finished, she had called in they told her they will reverse the money and cancel the subscriptions, another month has come and gone and she was just charged again for the same thing, everytime she calls in the same story gets spined to her that within 48 hours they will get back to her and reverse the money, and every week it's the same story over and over, it is now JULY and nothing had been done yet and everyday again it's the same story last person she spoke to was phindile it was said someone will call her, it is Wednesday today still no phone call, the balance is now 438 if I'm correct for which she is not liable to pay, Edgars keeps phoning her and saying they going to had her over, I mean this is so unprofessional and inappropriate for a pensioner who has a clean credit record, which is now being exposed to such things, which is your company fault not HERS!! IF SHE WILL BE HANDED OVER, I PERSONALLY WILL NOT LEAVE THIS MATTER HERE, IF THIS AMOUNT WILL NOT BE REVERESED ON HER EDGARS ACCOUNT IT WILL ALSO BE TAKEN FURTHET AS SHE IS SO FED UP OF ALL THW STORIES THERE IS ALL THE TIME SHE CALLS IN. YOU ARE ROBBING PEOPLE ( A PENSIONER) WHICH IS ULTIMATELY DISGUSTING .