Damaged phone and cancelation of contract can't get hold of them to cancel the contract

Item: Blue Label Connect
Rating: 1
Author: Johannes G

I took out a contract for my wife. After a few months the fone broke. The screen comes on but it doesn't want to go into the apps. I foned them and they came and collect the phone. After 2 weeks they call me back and told me that the insurance on the phone doesn't cover the damage and that I must pay R1800 in to get another phone. I told them that I'm not going to pay that amount because it wasn't our fault that the phone doesn't work. I told them that I want to cancel the contract. They said I must call the customer care service. I called that number for 3 days now but it says that the number you've dailed are busy.

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Replies (1)

Blue Label Connect's replyOfficial

18 Mar 2025, 10:23

Good day,

We apologize for any inconvenience this has caused,

Please be advised that we do not have or offer any cell insurance, the above statement could not have came from us because we do not have insurance or offer one. if there is any insurance premium you are paying for a cellphone please contact the service provider for them to assist with fixing the device.

On our end, please be informed that we only repair for free when the device is still under warranty and only when the issue that the device has is factory fault. Please read the quote we sent to you, it does say what the real issue with the device is.

I hope you find the above in order, please contact us for any further assistance.

Regards,
BLC Customer Care

Blue Label Connect's reply18 Mar 2025, 10:23

Official