SY
Sumaya Y
1 reviews | Active since Nov 2021
14 May 2026, 09:42
Customer complaints
That's a very terrible phone company to work they always double debit your account and always got problems to refund the money back this is NOT RIGHT they very quick to double debit peoples accounts but take forever to refund our money pathetic and terrible services
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Replies (1)
Blue Label Connect's replyOfficial
15 May 2026, 15:40Good day Mrs Yacoob,
Thank you for reaching out to us.
We understand how upsetting this situation is, and we would like to let you know that this is not the level of service we provide to our customers.
Please be assured that we take matters of incorrect billing and delayed refunds very seriously. Therefore, we have looked into your query and noted that your refund was successfully processed on 8 May 2026 and can confirm that your account is paid-up. A paid-up letter was sent to your email address, and the contract was sent for deactivation.
Kindly feel free to reach out to us should you have any further queries or concerns.
Kind regards
BLC Customer Care Team.
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Thank you for reaching out to us.
We understand how upsetting this situation is, and we would like to let you know that this is not the level of service we provide to our customers.
Please be assured that we take matters of incorrect billing and delayed refunds very seriously. Therefore, we have looked into your query and noted that your refund was successfully processed on 8 May 2026 and can confirm that your account is paid-up. A paid-up letter was sent to your email address, and the contract was sent for deactivation.
Kindly feel free to reach out to us should you have any further queries or concerns.
Kind regards
BLC Customer Care Team.
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***
Blue Label Connect's reply15 May 2026, 15:40
Official
Good day Mrs Yacoob,
Thank you for reaching out to us.
We understand how upsetting this situation is, and we would like to let you know that this is not the level of service we provide to our customers.
Please be assured that we take matters of incorrect billing and delayed refunds very seriously. Therefore, we have looked into your query and noted that your refund was successfully processed on 8 May 2026 and can confirm that your account is paid-up. A paid-up letter was sent to your email address, and the contract was sent for deactivation.
Kindly feel free to reach out to us should you have any further queries or concerns.
Kind regards
BLC Customer Care Team.
***
***
Thank you for reaching out to us.
We understand how upsetting this situation is, and we would like to let you know that this is not the level of service we provide to our customers.
Please be assured that we take matters of incorrect billing and delayed refunds very seriously. Therefore, we have looked into your query and noted that your refund was successfully processed on 8 May 2026 and can confirm that your account is paid-up. A paid-up letter was sent to your email address, and the contract was sent for deactivation.
Kindly feel free to reach out to us should you have any further queries or concerns.
Kind regards
BLC Customer Care Team.
***
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