BK
Boitumelo K

1 reviews | Active since Jul 2022

31 Mar 2023, 07:07

Credit bureau not updated

Can they just update my Transunion, im really tired of this and they must remove my account from credit bureau its affecting me, i have sent emails before and they only update 1 acc as 2 accounts were appearing and they send me paid up letter but one acc is still showing as active and in arrears pls pls can accounts department or legal do their job

0
Replies (6)
Blue Label Connect
Blue Label Connect's reply31 Mar 2023, 10:05
Official
Good Day Miss Kgobane

Kindly note that your request has been escalated with our accounts department for urgent assistance regarding an update on your account.

Thank you

Kind Regards

Sam

BK
Boitumelo K's update04 Apr 2023, 08:47
Reviewer Update
Good day

Pleas provide feedback
Blue Label Connect
Blue Label Connect's reply11 Apr 2023, 09:33
Official
Good day Miss Kgobane

Thank you for your follow up.

We haven't received feedback from our accounts department yet.

However, we have sent another follow up to speed up your query.

We apologize for the inconvenience caused.

Kind regards

Thembinkosi
Blue Label Connect
Blue Label Connect's reply11 Apr 2023, 15:07
Official
Good day Miss Kgobane

Please note that your request was sent to the bureaus and you may log a dispute directly with SACRRA and the bureaus to do an update.

Kind regards

Thembinkosi
BK
Boitumelo K's update11 Apr 2023, 18:45
Reviewer Update
Send me an email that you sent to the Bureaus then ill follow up and i dont understand why i should follow up with the bureau if you are the ones who sent it to them in the first place.
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Blue Label Connect
Blue Label Connect's reply12 Apr 2023, 11:40
Official
Good day Miss Kgobane

Please note that we sent a file to the bureaus, not an email. 

Unfortunately, we cannot query with the bureaus on behalf of our customers, this is why we advised you to dispute directly with SACCRA and the bureaus.

Kind regards

Thembinkosi