Contract MESSSS !!!!

I took out a contract last year around about Feb/March 2024. The battery started showing problems and eventually gave in December 2024. I've booked in the cellphone January 2025. I've been in contact ever since doing follow ups with no luck. I'm being transferred from one agent to the next and no one seems to care, yet money is being deducted every month so I'm paying for a phone that I don't have and that I'm not using. I'm very very ****ed off with this pathetic service I've been receiving from this company and their agents. I honestly regret taking out a contract with this company !!!! We are currently in May and today 05 May 2025 I phoned again with no luck. Last week and Wednesday was my last call and i spoke with a team leader her name is Sam she even said she'll make contact with me in the next 24hrs , like any other agent saying they waiting on the suppliers for quotations but no one never comes back I'm honestly so tired and fed up with this company!!!! I want answers as to WHYYY my cellphone is being fixed for a whole 3 months and no communication or no one can tell me what's happening. BLUE LABLE CONNECT DO BETTER !!!!