MH
Michelle H

1 reviews | Active since Mar 2022

03 Mar 2022, 13:40

Contract Cancellation

I apply for a cellph8ne contract from Blue Label Connect last year November 2021 and I was approved. On the 7th of December 2021 cellphone was delivered at my house. On the 8th December 2021 I called Blue Label Connect cancelling the contract as I was not happy with their cellphone quality and it was not was advertised and described to me. I was told they will call me after 48 hrs and I was supposed to be called in on the 11 Dec 2021. No one called me. I called them on Friday after 4pm and I was told someone will call. 14th Dec 2021 I called them again. They kept on promising me someone will call me. All they do is to deduct my money from my bank and I am still waiting for them to collect their cell phone. I really need someone to help me. Blue Label Connect is robbing our money we worked hard for. I have been calling them more than 5 times and I have not been attended to.

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Replies (3)
Blue Label Connect
Blue Label Connect's reply03 Mar 2022, 14:25
Official
Good day.  We do apologize for the inconvenience caused thus far.  A customer service agent will be in contact with you shortly. 
MH
Michelle H's update11 Mar 2022, 19:22
Reviewer Update
1. I would like to take this time and firstly thank Hellopeter for giving many of us this platform to allow us to post our issues regarding the the problems we encounter as customers.
2. I would like to thank Bruneil from Blue Label Connect who called me to assist with the issue I had with blue label. On Tuesday a driver came to collect the phone and today the mkneh that was deducted from my bank account was deposited back into my account by blue label connect.

Blue Label Connect
Blue Label Connect's reply14 Mar 2022, 09:13
Official
Good day.  Thank you for the feedback.