Contract Cancellation

<p>On November 21st, 2016 I called RMCS to cancel my contract with them. They asked that I send an email instead and I sent it to the email address that they provided ********** On November 28th, 2016 I received an emailed response signed Daniel. The response said that my cancellation request had been logged.</p> <p>I was surprised to realise yesterday (March 29th, 2017) that the contract is in fact still active and being billed on my Edgars account. I tried calling RMCS however, their landline rings with no response and their 0860 number that appears on their letterhead is apparently no longer existing.</p> <p>I am very upset with this and concerned that Edgars and Jet are giving companies such as this one access into customer accounts and they do not have the control to intervene when needs be. Because the reason we sign up is because we trust the edcon brand. But as it turns out, we cannot simply request Edcon to stop the payments but we have to hunt down these people down on our own.</p>