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MV
MP V

1 reviews | Active since Aug 2013

12 Dec 2017, 08:01

Contract cancellation

I contact RMCS a couple of months ago and was advised that they would put in a request to cancel my contract that i took through Edgars .

My contract was supposed to be terminated on the 5th of December 2017 but today is the 12th of December and i am still unable to port to another number.

If this contract is not terminated by the new year i will be taking this further. I will seek help from the ombudsman as it is ******* to keep someone in a contract after they have given clear instruction to cancel it.

Please look into my query as i had given months notice to terminate two of my numbers. Reference numbers are ********** 221659 and ********** 775089

i do await your response urgently.

0
Replies (2)
Blue Label Connect
Blue Label Connect's reply12 Dec 2017, 14:18
Official

Good day Meesha

Thank you for raising your query with us, we will contact you shortly to resolve.

Regards

Ruth

Best regards,

MV
MP V's update18 Dec 2017, 09:47
Reviewer Update
Hi Ruth, I have still not heard anything. I spoke to someone last week and they advised that the accounts have been cancelled and that i would receive confirmation within 48 hours via email. Its Monday and three business days has passed. I'm a bit irritated at this point as i have to keep calling. If i do not receive confirmation to confirm that the contract are cancelled by the end of this week, i will then take matters to the Ombudsman. ********** 130 needs to be cancelled. ********** 811 needs to be cancelled. My reference numbers are ********** 221659, ********** 775089 and ********** 083084