complaints blue Labell and rmcs

i am kabo dithebe and i must say some business really need to close down i have been waiting for an authorization letter for more than 2 weeks from this awful company to get my number back ***. at which i never gave any authorization for any airtime i am being put on hold for 1 hour only for team manager and agents to tell me its been escalated firstly this company is doing ***** and i do not know how we let this continue i need my authorization letter and i am sick to my stomach calling this client care if terrible service and their manager that do not now what they are doing