LM
LindoDez M
1 reviews | Active since Jun 2022
24 Jun 2022, 01:39
Complaint of a cellphone contract and cancellation
I ordered a Z Flip on the 22nd I received a ULEFONE NOTE 6 that I am not even happy with , ever since I received it when I switch on it has this message “the device is overheating, it wil shutdown soon” I called these ppl they said I must remove the sim for activation yesterday it was the 2nd day but even now it’s not switching on ..I want to return the phone and cancel the contract I’m stuck with this phone now that’s not even working help before I take drastic measures
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Blue Label Connect's replyOfficial
24 Jun 2022, 08:19Good Day, Mrs. Mathe. We sincerely apologise for any inconvenience caused, kindly note that once the once your contract has been vetted and processed we are unable to change anything. We will log a deal dispute on your behalf. Our customer service team will listen to the sale recording to confirm what was offered, and what was agreed to during the sale. They will be in contact with you to provide the outcome of the investigation. This can take up to 72 hours to complete.
Blue Label Connect's reply24 Jun 2022, 08:19
Official
Good Day, Mrs. Mathe. We sincerely apologise for any inconvenience caused, kindly note that once the once your contract has been vetted and processed we are unable to change anything. We will log a deal dispute on your behalf. Our customer service team will listen to the sale recording to confirm what was offered, and what was agreed to during the sale. They will be in contact with you to provide the outcome of the investigation. This can take up to 72 hours to complete.