Complaint

Good day,

I would like to express how frustrated with Blue Label connect.

I wanted to do a cell phone contract transfer of ownership to my nephew, we called the call centre and we were placed on hold for a very long time time.

We were told that we cannot do transfer of ownership, my nephew is working and meets their criteria, I was never told that I cannot do transfer of ownership when I took the contract.

All the cell phone service providers do transfer of ownership what is different about them.

The account is up to date. I want them to come and take their device, i want to cancel it with no additional cost as they are the ones that does not have no transparency. Had they mentioned it when I was taking the contract I was not going to continue with their contract.

I am not happy. I don't want them to debit mu account from today. I'm giving them two options 1. To allow thw transfer of ownership or 2. Cancely contract with immediate effect at no extra cost

Thank you