MM
Michelle M
1 reviews | Active since Jul 2025
22 Jul 2025, 16:53
Complaint Against Blue Label Connect – Unauthorized Charges and Data Sharing
Blue Label Connect. This company has acted *****ulently and *********ly. Firstly, my personal information was shared by RCS with Blue Label Connect without my consent. On 14 July 2025, I received a call from a representative offering me a voucher. I was under the impression that it was a free promotional offer because I have an account with Game Store.
Later that same day, I checked my Game Store account and saw that I was charged R591. On 15 July, I contacted Blue Label Connect to inquire about this charge and was informed by an agent that the voucher costs R300 per month. I made it clear that I wanted to cancel immediately as I had not agreed to any charges. The agent took my details and claimed the cancellation would take 7 working days, and that I would receive a refund.
On 17 July, I check my app apparently I owe R890 I followed up, only to be told by another agent that the cancellation would actually take a month due to an “investigation.” This is completely unacceptable—how can I be charged for a service I neither used nor agreed to?
To make matters worse, although I had already cancelled, they proceeded to send the voucher. Then on 22 July, yet another agent told me the cancellation takes 20 working days. This is completely inconsistent and appears to be a deliberate tactic to delay refunds.
I have since escalated this matter, including contacting media houses. Blue Label Connect is a ****, and I refuse to pay for anything I did not authorize or use. I demand that RCS is refunded immediately and that my name is cleared of any debt related to this matter.
Furthermore, I suggest that all individuals who have submitted complaints on HelloPeter organize a protest at Blue Label Connect’s offices in Sandton. It is time they are held accountable for their ********* practices.
If this issue is not resolved promptly with 7 days, I will pursue further legal and public action.
Helpful (0)
Replies (6)0
Replies (6)
Blue Label Connect's replyOfficial
23 Jul 2025, 10:56Good day,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you've experienced.
Kindly note that we have investigated your query and provided you with feedback via your email address.
We value your feedback and will use it to improve both our policies and training procedures. We also urge against public incitement, as we believe resolution is best achieved through open dialogue and formal processes.
Thank you again for your patience. We are determined to make this right.
Kind regards
BLC Customer Care Team
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you've experienced.
Kindly note that we have investigated your query and provided you with feedback via your email address.
We value your feedback and will use it to improve both our policies and training procedures. We also urge against public incitement, as we believe resolution is best achieved through open dialogue and formal processes.
Thank you again for your patience. We are determined to make this right.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply23 Jul 2025, 10:56
Official
Good day,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you've experienced.
Kindly note that we have investigated your query and provided you with feedback via your email address.
We value your feedback and will use it to improve both our policies and training procedures. We also urge against public incitement, as we believe resolution is best achieved through open dialogue and formal processes.
Thank you again for your patience. We are determined to make this right.
Kind regards
BLC Customer Care Team
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you've experienced.
Kindly note that we have investigated your query and provided you with feedback via your email address.
We value your feedback and will use it to improve both our policies and training procedures. We also urge against public incitement, as we believe resolution is best achieved through open dialogue and formal processes.
Thank you again for your patience. We are determined to make this right.
Kind regards
BLC Customer Care Team
MM
Michelle M's updateReviewer Update
23 Jul 2025, 16:40EXCUSE ME I was billed twice — once on 14 July and again on 18 July. Who is supposed to pay for double billing on a service I never agreed to, never used, and cancelled immediately? I am demanding a full refund of the second deduction of R300, which was ********ly taken on 18 July.
Before I take further action . I expect:
Before I take further action . I expect:
- A full refund of the R300 deducted on 18 July
- Confirmation that all future deductions are stopped
- Written assurance that my contact details have been removed from all future sales calls
- A copy of the so-called “sales recording” for my review
MM
Michelle M's update23 Jul 2025, 16:40
Reviewer Update
EXCUSE ME I was billed twice — once on 14 July and again on 18 July. Who is supposed to pay for double billing on a service I never agreed to, never used, and cancelled immediately? I am demanding a full refund of the second deduction of R300, which was ********ly taken on 18 July.
Before I take further action . I expect:
Before I take further action . I expect:
- A full refund of the R300 deducted on 18 July
- Confirmation that all future deductions are stopped
- Written assurance that my contact details have been removed from all future sales calls
- A copy of the so-called “sales recording” for my review
MM
Michelle M's updateReviewer Update
24 Jul 2025, 14:12Hi there I am doing a follow up on the email sent 24/07/2025. You people are ignoring me, and I’m tired of going in circles over a charge I didn’t authorize.I’ll say this one last timeI CANCELLED on 15 July (Ref: CN***) and yet you still went ahead and took another R300 on 18 July.What kind of **** is that? How do you charge someone AFTER a cancellation? I was charged twice and you owe me that second R300 back.You must think people are stupid, but I’m not that girl you’ll **** quietly.I demand the following immediately:
- Refund the R300 charged on 18 July
- Confirm cancellation and that no further money will be deducted
- Remove my number from your sales team — don’t ever contact me again
- Send me the call recording, since you keep hiding behind it
MM
Michelle M's update24 Jul 2025, 14:12
Reviewer Update
Hi there I am doing a follow up on the email sent 24/07/2025. You people are ignoring me, and I’m tired of going in circles over a charge I didn’t authorize.I’ll say this one last timeI CANCELLED on 15 July (Ref: CN***) and yet you still went ahead and took another R300 on 18 July.What kind of **** is that? How do you charge someone AFTER a cancellation? I was charged twice and you owe me that second R300 back.You must think people are stupid, but I’m not that girl you’ll **** quietly.I demand the following immediately:
- Refund the R300 charged on 18 July
- Confirm cancellation and that no further money will be deducted
- Remove my number from your sales team — don’t ever contact me again
- Send me the call recording, since you keep hiding behind it
Blue Label Connect's replyOfficial
25 Jul 2025, 09:32Good day,
Thank you for reaching out and bringing the matter to our attention. We apologize for any inconvenience caused.
Kindly note that we are working on resolving your query, please provide us with the requested information we sent on your email, this will enable us to investigate and assist you promptly with your query.
Kind regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention. We apologize for any inconvenience caused.
Kindly note that we are working on resolving your query, please provide us with the requested information we sent on your email, this will enable us to investigate and assist you promptly with your query.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply25 Jul 2025, 09:32
Official
Good day,
Thank you for reaching out and bringing the matter to our attention. We apologize for any inconvenience caused.
Kindly note that we are working on resolving your query, please provide us with the requested information we sent on your email, this will enable us to investigate and assist you promptly with your query.
Kind regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention. We apologize for any inconvenience caused.
Kindly note that we are working on resolving your query, please provide us with the requested information we sent on your email, this will enable us to investigate and assist you promptly with your query.
Kind regards
BLC Customer Care Team
MM
Michelle M's updateReviewer Update
29 Jul 2025, 11:14You people I demanded you to call me Friday at 1:30 pm so I could listen to the call recording and they never called. Just like every useless agent who gave me a different cancellation story: one said 7 days, another said 20, now they claim it’s a 30-day policy. I’ve emailed, followed up, and now I’m done being polite. This is pure ***** and their tactics are damaging people’s credit. No refund. No accountability. No integrity. To the public: do NOT sign up for anything with Blue Label Connect — they prey on people’s retail accounts and then ghost you when it’s time to refund or cancel. I WANT ANSWERS I WANT THE RECORDING I WANT ANSWERS AND SOON YOU GROUP OF ****S!!!!!!!!!
MM
Michelle M's update29 Jul 2025, 11:14
Reviewer Update
You people I demanded you to call me Friday at 1:30 pm so I could listen to the call recording and they never called. Just like every useless agent who gave me a different cancellation story: one said 7 days, another said 20, now they claim it’s a 30-day policy. I’ve emailed, followed up, and now I’m done being polite. This is pure ***** and their tactics are damaging people’s credit. No refund. No accountability. No integrity. To the public: do NOT sign up for anything with Blue Label Connect — they prey on people’s retail accounts and then ghost you when it’s time to refund or cancel. I WANT ANSWERS I WANT THE RECORDING I WANT ANSWERS AND SOON YOU GROUP OF ****S!!!!!!!!!
MM
Michelle M's updateReviewer Update
06 Aug 2025, 12:41I cancelled my subscription with Blue Label Connect on 15 July 2025, and I have email proof confirming it (Ref: CN***). Yet today, I received another unauthorized voucher! I have not used, requested, or consented to this, and now I must go through more stress to stop these charges? How is a cancelled service still being processed and billed? How is RCS paying for a service that was terminated almost a month ago? This is pure financial misconduct. This violates the Consumer Protection Act, and I have now escalated this matter to the National Consumer Commission . I am also preparing to visit your offices with the media, and will not let this go. I demand the following:
- That this voucher is declared invalid.
- That NO deductions are processed by RCS.
- That Blue Label Connect deletes my details and stops contacting me.
MM
Michelle M's update06 Aug 2025, 12:41
Reviewer Update
I cancelled my subscription with Blue Label Connect on 15 July 2025, and I have email proof confirming it (Ref: CN***). Yet today, I received another unauthorized voucher! I have not used, requested, or consented to this, and now I must go through more stress to stop these charges? How is a cancelled service still being processed and billed? How is RCS paying for a service that was terminated almost a month ago? This is pure financial misconduct. This violates the Consumer Protection Act, and I have now escalated this matter to the National Consumer Commission . I am also preparing to visit your offices with the media, and will not let this go. I demand the following:
- That this voucher is declared invalid.
- That NO deductions are processed by RCS.
- That Blue Label Connect deletes my details and stops contacting me.