complain
My name is Xolani Cele I had PHONE contract Blue label connect However i lost my phone and try to contact you unfortunately no answer
i want to cancel debit order and my contract with immediately my contact number ***
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Blue Label Connect's replyOfficial
30 Jan 2023, 10:44Good Day Mr. Cele
Kindly note that we do not replace lost or ****** device, as we do not offer any insurance on any of our devices. Please note that Blue Label Connect do not offer insurance as we are not a Financial Service Provider.
It remains the responsibility of the owner of the contract to obtain insurance for their device. You can purchase a new one from us cash upfront should you wish to do so. As you have entered into a 24-month binding contract you are still liable for the monthly instalment for the full 24 months until the contact has been paid in full. Failure to do so will result in your account being handed over to external debt collectors that will have a negative impact on your credit report.
Thank you.
Kind Regards
Sam
.
Kindly note that we do not replace lost or ****** device, as we do not offer any insurance on any of our devices. Please note that Blue Label Connect do not offer insurance as we are not a Financial Service Provider.
It remains the responsibility of the owner of the contract to obtain insurance for their device. You can purchase a new one from us cash upfront should you wish to do so. As you have entered into a 24-month binding contract you are still liable for the monthly instalment for the full 24 months until the contact has been paid in full. Failure to do so will result in your account being handed over to external debt collectors that will have a negative impact on your credit report.
Thank you.
Kind Regards
Sam
.
Blue Label Connect's reply30 Jan 2023, 10:44
Official
Good Day Mr. Cele
Kindly note that we do not replace lost or ****** device, as we do not offer any insurance on any of our devices. Please note that Blue Label Connect do not offer insurance as we are not a Financial Service Provider.
It remains the responsibility of the owner of the contract to obtain insurance for their device. You can purchase a new one from us cash upfront should you wish to do so. As you have entered into a 24-month binding contract you are still liable for the monthly instalment for the full 24 months until the contact has been paid in full. Failure to do so will result in your account being handed over to external debt collectors that will have a negative impact on your credit report.
Thank you.
Kind Regards
Sam
.
Kindly note that we do not replace lost or ****** device, as we do not offer any insurance on any of our devices. Please note that Blue Label Connect do not offer insurance as we are not a Financial Service Provider.
It remains the responsibility of the owner of the contract to obtain insurance for their device. You can purchase a new one from us cash upfront should you wish to do so. As you have entered into a 24-month binding contract you are still liable for the monthly instalment for the full 24 months until the contact has been paid in full. Failure to do so will result in your account being handed over to external debt collectors that will have a negative impact on your credit report.
Thank you.
Kind Regards
Sam
.