COMPLAIN

I took out a phone contract deal with Blue Label connect for a period of 24 months, After a year, my phone screen cracked and when I called them they indicated that I didn't have an insurance and that I would be responsible for the repair if they take the phone to which i agreed. They fetched the phone for repair. It has now been more than five months that they took the phone and there is no update from them, My contract with them will come to end soon while they are in possession of the phone. when I call they only informed me that they will send me a quotation for the repair. I am paying monthly installment for a phone that am not using due to their poor handling of the whole situation. They cant even send me an SMS or email to give me an update on this matter. Repairing a cracked screen can not take this long and the delay has now become very excessive and unacceptable. Their service is extremely poor.