Complain about blue label connect and service they provide to customers

I Philani Nzuza had a contact with bluelable connect which was fully paid up, i lost my cellphone in the month of Dec i called them on the 2nd of Jan requesting for sim swop because if im calling network provide cell c they advice me my details don't reflect on they data base i need to do my sim swop with blue label connect. I have been calling since then everyday im been told my issues is been escalated. I request to speak to manager agent Lihle gave the phone to Mr Brow he promise to provide with the feedback by the end of the day till today i have not receive my sim swop done. Each and everyday i need to spend R30 or more airtime to receive the same story.