LW
Lauren W
1 reviews | Active since Aug 2024
15 Aug 2024, 08:10
Close Blue Label as they useless
Been struggling to get a refund for more than a month to no avail. Service suck and I hope RCS cancel contract with them. Bought the electricity but never got the voucher. Been sent from pillar to post to get refund. Wish I could give zero stars.
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Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
20 Sept 2024, 11:09Good day Mr/s Van wyk,
We apologize for the delayed response and the inconvenience this has caused.
please provide us with your RCS account number for us to assist you promptly.
Regards,
BLC Customer Care
We apologize for the delayed response and the inconvenience this has caused.
please provide us with your RCS account number for us to assist you promptly.
Regards,
BLC Customer Care
Blue Label Connect's reply20 Sept 2024, 11:09
Official
Good day Mr/s Van wyk,
We apologize for the delayed response and the inconvenience this has caused.
please provide us with your RCS account number for us to assist you promptly.
Regards,
BLC Customer Care
We apologize for the delayed response and the inconvenience this has caused.
please provide us with your RCS account number for us to assist you promptly.
Regards,
BLC Customer Care
LW
Lauren W's updateReviewer Update
20 Sept 2024, 11:41What's the point it is 2 months 4 days later and still no refund. Speak to Thembinkosi and Busisiwe from Customer queries that keep telling me it will reflect in 48 hours and the next statement.. almost 3 statements later
LW
Lauren W's update20 Sept 2024, 11:41
Reviewer Update
What's the point it is 2 months 4 days later and still no refund. Speak to Thembinkosi and Busisiwe from Customer queries that keep telling me it will reflect in 48 hours and the next statement.. almost 3 statements later
Blue Label Connect's replyOfficial
20 Sept 2024, 11:53We understand your frustrations however we will not know how to assist you without your information.
And we also do not know if the agents who assisted you did a proper check on your query unless we check again and make sure.
Regards,
BLC Customer Care
And we also do not know if the agents who assisted you did a proper check on your query unless we check again and make sure.
Regards,
BLC Customer Care
Blue Label Connect's reply20 Sept 2024, 11:53
Official
We understand your frustrations however we will not know how to assist you without your information.
And we also do not know if the agents who assisted you did a proper check on your query unless we check again and make sure.
Regards,
BLC Customer Care
And we also do not know if the agents who assisted you did a proper check on your query unless we check again and make sure.
Regards,
BLC Customer Care