1 reviews | Active since Nov 2023
Clearing my credit
Good day,
My name is Sinenhlanhla Majola im having the problem with Blue label connection.I had a contract phone with them then when i couldn't pay for it in 2020 they handed it over..
I finally got a job in July 2023 and on the 26th of September 2023 i settled the account and i was promised that it will take 30-90days to clear my name on credit bureaus..120 days later my name is still not cleared no one care to do their job.I called them again and i was told that the matter has been escalated and i should expect my name to be cleared in the next 90 days..I told them i can't wait for onother 3 months for my name to be cleared while i settled their account last year September.
Now im stuck i can,t get credit anywhere because they still reflecting under my credit ( as overdue )and this is messing up my credit score..my daughter just finished matric and she's now staying at home because i can't get a credit anywhere..This is really painful for my child who worked hard to get a varsity entry..now my name is red because of blue label connection.
Can you please help me to clear this issue
We are sad to hear that and we do apologize for the inconvenience caused.
Please be informed that the credit berua is the one responsible for updating your credit profile and our responsible as a company is to provide them with clients' payment patterns for each and every month for them to update on their side. They do take time to update and sometimes you need to follow up with them to speed up the process.
Please also send us the paid-up letter at *** that you received from the Debt collectors when you finished paying to help us escalate the query, write your id number on subject line.
Regards,
Nkundele
We are sad to hear that and we do apologize for the inconvenience caused.
Please be informed that the credit berua is the one responsible for updating your credit profile and our responsible as a company is to provide them with clients' payment patterns for each and every month for them to update on their side. They do take time to update and sometimes you need to follow up with them to speed up the process.
Please also send us the paid-up letter at *** that you received from the Debt collectors when you finished paying to help us escalate the query, write your id number on subject line.
Regards,
Nkundele