mM
msmith M
1 reviews | Active since Nov 2016
09 Jun 2023, 11:22
Cellphone contact but phone is not working
I took out a cellphone contract with Blue Label over a year back. It was a ZTE special that came with a smart watch. Ever since I had that phone I never used it since it does not work at all. It does not work at all. I have contacted, emailed and reported this matter as I just want them to fetch the faulty phone. I have reported it as faulty but they dont even come and take it to see what is wrong with it or replace it with another phone. I now see that I have been handed over for this phone but I think this is unfair as somebody is not doing their job correctly and that it is not fair. I would like for them to sort this matter out as I am not indebted with them and cant pay for something that I have never used.
Helpful (0)
Replies (2)0
Replies (2)
Blue Label Connect's replyOfficial
13 Jun 2023, 11:29Good day Miss. Smith, thank you for your Hello Peter query. Kindly note that we will need to collect the device from you for assessment. Please confirm the below
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi
Blue Label Connect's reply13 Jun 2023, 11:29
Official
Good day Miss. Smith, thank you for your Hello Peter query. Kindly note that we will need to collect the device from you for assessment. Please confirm the below
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi
details:
• Device Make & Model
• IMEI number:
• Fault with the device
• Full Collection Address and Postal Code
• Contact details & Email address
We have included the T&C’s regarding repairs below, requesting the collection is deemed acceptance of the below, we will then proceed with the collection for assessment.
• Customers have a maximum of two collection attempts at our cost – if these both fail due to client error; the client will then need to send the device in at their own cost.
• It is the responsibility of the customer to ensure the parcel is packaged securely for transit with the courier. BLC will not be held liable for any physical/liquid damage to the device while in transit to our repair partner
• If the assessment finds that the problem with the device is factory related and is not due to damage, the device will be repaired IW (In Warranty) at no cost to the customer. The device will be replaced with a new unit of the same make & model. If the make & model is no longer available due to being EOL (End of Life) we will replace this with a new unit with a similar or upgraded spec depending on availability.
• If any physical, liquid damage or third-party workmanship is found to a device, this automatically voids the warranty, and the repair will be processed OOW (Out Of Warranty) OOW repairs are paid for directly by the client.
• A quotation will be generated and sent to the customer either by SMS or email. If a quotation is not responded to within 90 days, the device will be sold to defray costs and the customer will need to replace the device at their own cost. If a quotation is rejected, this will carry a diagnostic fee of R172.50 to have the device returned to the customer unrepaired
Kind regards
Thembinkosi
mM
msmith M's updateReviewer Update
20 Sept 2023, 13:21Hi there
Please find the details as folllows:
ZTE BLADE A31
The phone was on standby and then it was making a noise and freeze. Not operating after that and it was reported to Blue label but nobody came to fetch it or sort it out. I would appreciate a new phone if possible and my account removed from ITC.
IMEI:***
***
ADDRESS FOR COLLECTION IS : 35 DIRKIE UYS AVENUE, WITPOORTJIE, ROODEPOORT
CONTACT IS *** ***
Please find the details as folllows:
ZTE BLADE A31
The phone was on standby and then it was making a noise and freeze. Not operating after that and it was reported to Blue label but nobody came to fetch it or sort it out. I would appreciate a new phone if possible and my account removed from ITC.
IMEI:***
***
ADDRESS FOR COLLECTION IS : 35 DIRKIE UYS AVENUE, WITPOORTJIE, ROODEPOORT
CONTACT IS *** ***
mM
msmith M's update20 Sept 2023, 13:21
Reviewer Update
Hi there
Please find the details as folllows:
ZTE BLADE A31
The phone was on standby and then it was making a noise and freeze. Not operating after that and it was reported to Blue label but nobody came to fetch it or sort it out. I would appreciate a new phone if possible and my account removed from ITC.
IMEI:***
***
ADDRESS FOR COLLECTION IS : 35 DIRKIE UYS AVENUE, WITPOORTJIE, ROODEPOORT
CONTACT IS *** ***
Please find the details as folllows:
ZTE BLADE A31
The phone was on standby and then it was making a noise and freeze. Not operating after that and it was reported to Blue label but nobody came to fetch it or sort it out. I would appreciate a new phone if possible and my account removed from ITC.
IMEI:***
***
ADDRESS FOR COLLECTION IS : 35 DIRKIE UYS AVENUE, WITPOORTJIE, ROODEPOORT
CONTACT IS *** ***