Cell contract

Good day I did complain the last time about this company and still they doing the same when I ph they give me a email address were I get a response back saying I must pH the call center again and when I ph there they say I my mail. All I need from the company is to give me a settlement amount for this account and still struggling last time they did not update my credit bureau and still did not when I spoke to the lady gladis she told me the reason they don't update it is because my payment is not on debt order that can't be right if I pay they sud update