Cancellation problem

The same old problem/s with Edgars' business relationship with RMCS which supplies customers with data/airtime/SMSs: - RMCS makes it a contract, without the knowledge of Edgars customer - extremely difficult to contact RMCS, as they don't respond to calls regularly - even when contacted and the cancellation of contract requested, it doesn't happen.

After enquiring with RMCS why is cancellation not happening after the initial request after a month of waiting (Ref No: EDCP-180 ********** 930), one only gets another Ref No (EDCN-180 ********** 018).

It might bring in some bucks in the short term, but in the long term...hmm. It builds up the bad reputation to business, which never helps in the long term.

Thank you for your attention.