Cancellation of contract

<p>I lost my phone and tried to block my number with vodacom, thereafter vodacom informed me I had a contract with RMCS, I never took out this contract- they told me I apparently accepted via SMS in 2015 on the 9th of April, I cannot recall doing this. Anyway, on the 13th on March(after doing a sim swop at a vodashop) I called for cancellation of that contract and was told the problem will be resolved within 48 hours. My data has been frozen since then, I phoned vodacom about my data and was informed only RMCS can tell me what the problem is. I phoned RMCS on 23 March 2017, and the problem is still not solved, I spoke to Phindile (one of the consultants) she told me that one of the agents will contact me and I am still waiting, I phoned again today and spoke with Phumla and she transferred me to Yoliswa and she told me one of the agents will phone me back, I asked to speak to a manager or senior or the agent direct and she said no as they don't have any phones and gave me an e-mail adress, I feel this is unacceptable, as this issue should have been resolved a long time ago, and my data will expire soon, I have no use for a number without internet access. I am very disappointed in this poor service, I am using my airtime for these calls and no one seems to mind. Money doesn't grow on trees hey. Please attend to this problem asap. The number I have been phoning is ********** 011, I can't keep phoning expecting different results, I do not want to waste any more airtime.</p>