1 reviews | Active since Aug 2012
Cancellation of a contract - Lies
<p>I have been trying to cancell this contract on my Jet account since 2016 and they are promising to call me but its still going on. So many bad stories about this company on this page; this leaves me with a question of whether Edcon Group is really does care about their company image. Edcon management and seniors needs to resolve this problems. Edcon is duly responsible for this exortion and abuse from this so called RMCS. </p> <p> </p> <p>Just imagine a legal batle over <b>R39</b> contract, Edcon is not taking our matter seriously and worse part is that they are ignoring my emails and the contact centre is so ***********. We just have to break this kind of service to the media so that they can work hard to do damage control. I just wish many people can just come on-board and expose this company. I just wonder if they will refund me the money i have used to contact them.</p>
Good day Tshepo
Thank you for raising your query with us, we will contact you shortly to resolve.
Thank you
Ruth
Good day Tshepo
Thank you for raising your query with us, we will contact you shortly to resolve.
Thank you
Ruth
I have seen this reply on serveral reports on this site. Edcon, stop making auto replies on matters like this and act on the issue. One more thing, please do not contact me to tell me someone will call me, i do not wish to be help by some useless call centre staff at ********** 011. I need this matter to be resolved by reasonable personnel who knows what he/she is talking about. I am really tired of having to deal with call centre that is telling me that someone will call me. When will this end? Are you appreciating this kind of complaints? Will your next reply be the same, that you will contact me? Kindly please handle this matter professionally; and its just an excuse to have someone to contact me in order to do refund and cancell this contract and put an end on it. How many people should suffer with this Jet/Edcon thing? Seriously is this how you reply to the proble?
I have seen this reply on serveral reports on this site. Edcon, stop making auto replies on matters like this and act on the issue. One more thing, please do not contact me to tell me someone will call me, i do not wish to be help by some useless call centre staff at ********** 011. I need this matter to be resolved by reasonable personnel who knows what he/she is talking about. I am really tired of having to deal with call centre that is telling me that someone will call me. When will this end? Are you appreciating this kind of complaints? Will your next reply be the same, that you will contact me? Kindly please handle this matter professionally; and its just an excuse to have someone to contact me in order to do refund and cancell this contract and put an end on it. How many people should suffer with this Jet/Edcon thing? Seriously is this how you reply to the proble?
Thank you Neo for assisting and responding to my query. I will be following up based on your communication below. Thank you very much.
Regards,
Tshepo
Good day Tshepo
As per our telephone conversation, we have cancelled the airtime subscription on your account.
We have also issued a reversal on your account, the reversal will update on your account in 24 working hours.
Thanks
Neo
Thank you Neo for assisting and responding to my query. I will be following up based on your communication below. Thank you very much.
Regards,
Tshepo
Good day Tshepo
As per our telephone conversation, we have cancelled the airtime subscription on your account.
We have also issued a reversal on your account, the reversal will update on your account in 24 working hours.
Thanks
Neo