1 reviews | Active since Feb 2016
cancellation
I have been trying to cancel a contract with RMCS for the past ?3 years whereby i am getting R49.00 of AIRTIME per month. Initial i was told that the subscription will run for 6 months. That was on the 27 November 2013. I have tried cancelling this subscription several times, call centre agent taking me from pillar to post in a process giving different reference number to no success. <br> <br> This are some of the reference numbers and names of agents that i manage to document since 27/11/2013: <br> <br> 1. Ref No: ***<br> Agent: Brain Sefara<br> Date: 2015/03/11<br> <br> 2. Ref no: ***<br> Agent: Mashudu Maise <br> <br> And recently,<br> <br> 3. Ref No: EDCN-***<br> Date: 17 February 2016<br> <br> 4. Ref No: EDCN-***<br> Date: 12/03/2016<br> <br> They even changed their referencing format (hahaha) <br> <br> Today 08/04/2016 i went to EDGARS store in CLAREMONT WESTERN CAPE to have this issue resolved as i was told on the 12/03/2016 that my problem has been solved, only to find that it wasn't. And i was given another Ref No: EDCN-***. As of today, I am still contracted to RMCS WITHOUT MY CONSENT.
According to our records we were unable to make contact with you. We apologize for the delay in resolving your query. We will call you shortly to discuss it.
Regards
Ruth
According to our records we were unable to make contact with you. We apologize for the delay in resolving your query. We will call you shortly to discuss it.
Regards
Ruth
