MR
Mandeasa R
1 reviews | Active since Nov 2020
10 Jan 2023, 10:50
CAN I HAVE MY SIM SWAP DONE
I am not happy with the service I am getting. I went to a Vodacom shop to do a sim swap on the 18 December 2022 and I was told to go to Edgars to do it there because its under blue label. I called the ********** an they said they logged a call for me to get a letter that was on the 19th of December 2022 so that I can do a sim swap til today I have not received the letter. And the call centre closed til next week. I cannot deal with this. I need to get my sim swap done asap.I cannot go into another weeks without a sim card. Every time I'm being told that the matter is escalated. I need the letter to do the sim swap at vodacom.
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Replies (3)0
Replies (3)
Blue Label Connect's replyOfficial
10 Jan 2023, 17:57Good Day Mandeasa Radebe
Kindly provide the cell phone number you require a sim swap for, so we can escalate the matter with our network department and assist you accordingly. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
Kindly provide the cell phone number you require a sim swap for, so we can escalate the matter with our network department and assist you accordingly. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
Blue Label Connect's reply10 Jan 2023, 17:57
Official
Good Day Mandeasa Radebe
Kindly provide the cell phone number you require a sim swap for, so we can escalate the matter with our network department and assist you accordingly. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
Kindly provide the cell phone number you require a sim swap for, so we can escalate the matter with our network department and assist you accordingly. We sincerely apologize for any inconvenience caused.
Thank you
Kind Regards
Sam
MR
Mandeasa R's updateReviewer Update
23 Jan 2023, 14:14***....Can I get this sorted ASAP.....every time my mom calls she is being advised that it has been escalated...Can I get this done before the week ends
MR
Mandeasa R's update23 Jan 2023, 14:14
Reviewer Update
***....Can I get this sorted ASAP.....every time my mom calls she is being advised that it has been escalated...Can I get this done before the week ends
Blue Label Connect's replyOfficial
23 Jan 2023, 15:07Good Day Mandeasa Radebe
Kindly note that the cell phone number provided does not reflect under Blue Label Connect.
Please check the number.
Thank you
Kind Regards
Sam
Kindly note that the cell phone number provided does not reflect under Blue Label Connect.
Please check the number.
Thank you
Kind Regards
Sam
Blue Label Connect's reply23 Jan 2023, 15:07
Official
Good Day Mandeasa Radebe
Kindly note that the cell phone number provided does not reflect under Blue Label Connect.
Please check the number.
Thank you
Kind Regards
Sam
Kindly note that the cell phone number provided does not reflect under Blue Label Connect.
Please check the number.
Thank you
Kind Regards
Sam