Business ****mers

The business of this people must just shut down, they don't know what customer service is. I am very disappointed with Bluelable connect, I have been doing my electricity purchase with them for a very long time, till I stopped after I received a voucher which is not redeemeble. I since locked a ticket with them in November 2024, we are now in February 2025 and still my matter is still pending but they did debit my account and they never refunded my money till this day. Very disappointed customer, each time when I call the call center agent, they keep telling me one story after the other. The reason why they tell customers they have escalated noted on the ticket but there is no feedback. I have asked for the company head office contact number maybe I might get some help there, but the call center agent keeps giving me the number which is not in use. I am very disappointed as a customer that I was ****** my money by this company and no one must experience what I am experiencing with this people.