Bought a voucher no pin then wait 24hours for a pin.

A friend bought a voucher for me around 1am or so then system didn't give her the pin and now i have to wait 24hours but they took my R95 when I bought the voucher and when i call it's excuse after the next. I'm just so annoyed with the service I don't know what possessed her to use Blue Label of all the services in the world and I want my R95 now or the pin either or and i don't want to hear stories because I'm enough already with tales.