BN
Bathabile N

1 reviews | Active since Aug 2024

24 Aug 2024, 00:23

Bluelabel

I had a bad experience on this company, I once wanted a contract phone so one of Bluelabels consultant gave me a call, she started to do credit vetting to check if I qualify for a contract. I qualified for a phone that I was not looking for so I told her not to process the application because I was not about the phone she was offering me because I wanted a Samsung phone and she was offering me HTC and she said No Nothing was being processed someone from Bluelabel will give me a call to confirm if they continue with the contract she was checking if I was going to be approved and I have already given her all my details even the bank details. This week I received an sms from DSV telling that they have been trying to call me about a delivery from Bluelabel and I never agreed on that contract the lady ******* me so that she can get a commission she doesn't care about me the only thing she was after was the commission. This is a bad service from Bluelabel forcing me to take a contract even if I don't want it that's really bad I'm not pleased with their service

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Replies (1)
Blue Label Connect
Blue Label Connect's reply20 Sept 2024, 13:51
Official
Good day Bathabile,

We apologize for the delayed response and the frustrations caused.

Thank you for bringing this to our attention as we did not know our agents are doing this.
Please note that we have cancelled the contract, the device was received from courier and contract has been cancelled.


kind regards,
BLC Customer care