eS
eudore S
1 reviews | Active since Nov 2013
12 Jun 2024, 13:01
BLUE LABLE CONNECT ARE *****S
I NEVER IN MY LIFE HAVE I HAD SUCH BAD SERVICE. I HAD THE PHONE 1 WEEK NOT EVEN OPENED. WHEN I FINALLY HAD A CHANCE PUT A SIM IN THE PHONE WORKED FOR 20 MINS AND THEN DIDNT SWITCH ON AGAIN. SENT THE PHONE BACK ITS BEEN A MONTH WITH NO FEEDBACK... WHEN YOU CALL IN ALL THEY SAY IS WAITING FOR A QUOTATION CANT GIVE ME A NUMBER TO CALL THIS REPAIR PLACE.,, CANT SPEAK TO A MANAGER AFTER I HAVE REQUESTED MORE THAN TWICE..I GET TOLD THAT MANAGER IS ON A CALL AND WILL CALL ME BACK... THAT WAS FRIDAY 7.6.2024 - TODAY I CALL NO THE MANAGER IS STILL ON A CALL??? WOULD LOVE TO SEE THAT PHONE BILL!!! I HAVE REQUESTED FEEDBACK FOR 2 WEEKS AND APPARENTLY WHILE THE MANAGER IS ON A CALL ON THE 6 DAY CALL CAN TYPE FOLLOW UP EMAIL !!!! BUT CANT SPEAKE TO ME ???
I AM DISGUSTED... PAID 2 INSTOLMENTS FOR SOMETHING I DONT HAVE AND THEN GET TREATED LIKE I DONT MATTER !!! BLUE LABLE YOU ARE *****ING MY MONEY AND LAUGHT IN MY FACE WHILST DOING IT.
I WILL TAKE THIS FURTHER
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Replies (2)0
Replies (2)
Blue Label Connect's replyOfficial
21 Jun 2024, 12:27Dear Valued Client,
We sincerely apologize for the distress caused by the poor service experience you have encountered. Your frustration is completely understandable, and we are deeply sorry for the inconvenience and lack of communication you have faced. Rest assured, your concerns are taken seriously, and we are committed to investigating the issue thoroughly.
We acknowledge the delays in resolving the problem with your phone and the lack of feedback provided to you. We will immediately escalate your case to our highest priority to ensure a swift resolution. Customer satisfaction is our top priority, and we are dedicated to rectifying this situation promptly.
Our team will actively work towards providing you with the necessary updates and a resolution to the matter at hand. Your feedback is invaluable to us, and we will ensure that your concerns are addressed in a timely manner. We are committed to restoring your trust in our services and ensuring that your experience with us is nothing short of excellent.
Please accept our sincerest apologies once again for the inconvenience you have faced. We assure you that steps are being taken to rectify the situation, and we appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Regards,
Nkundele
We sincerely apologize for the distress caused by the poor service experience you have encountered. Your frustration is completely understandable, and we are deeply sorry for the inconvenience and lack of communication you have faced. Rest assured, your concerns are taken seriously, and we are committed to investigating the issue thoroughly.
We acknowledge the delays in resolving the problem with your phone and the lack of feedback provided to you. We will immediately escalate your case to our highest priority to ensure a swift resolution. Customer satisfaction is our top priority, and we are dedicated to rectifying this situation promptly.
Our team will actively work towards providing you with the necessary updates and a resolution to the matter at hand. Your feedback is invaluable to us, and we will ensure that your concerns are addressed in a timely manner. We are committed to restoring your trust in our services and ensuring that your experience with us is nothing short of excellent.
Please accept our sincerest apologies once again for the inconvenience you have faced. We assure you that steps are being taken to rectify the situation, and we appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Regards,
Nkundele
Blue Label Connect's reply21 Jun 2024, 12:27
Official
Dear Valued Client,
We sincerely apologize for the distress caused by the poor service experience you have encountered. Your frustration is completely understandable, and we are deeply sorry for the inconvenience and lack of communication you have faced. Rest assured, your concerns are taken seriously, and we are committed to investigating the issue thoroughly.
We acknowledge the delays in resolving the problem with your phone and the lack of feedback provided to you. We will immediately escalate your case to our highest priority to ensure a swift resolution. Customer satisfaction is our top priority, and we are dedicated to rectifying this situation promptly.
Our team will actively work towards providing you with the necessary updates and a resolution to the matter at hand. Your feedback is invaluable to us, and we will ensure that your concerns are addressed in a timely manner. We are committed to restoring your trust in our services and ensuring that your experience with us is nothing short of excellent.
Please accept our sincerest apologies once again for the inconvenience you have faced. We assure you that steps are being taken to rectify the situation, and we appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Regards,
Nkundele
We sincerely apologize for the distress caused by the poor service experience you have encountered. Your frustration is completely understandable, and we are deeply sorry for the inconvenience and lack of communication you have faced. Rest assured, your concerns are taken seriously, and we are committed to investigating the issue thoroughly.
We acknowledge the delays in resolving the problem with your phone and the lack of feedback provided to you. We will immediately escalate your case to our highest priority to ensure a swift resolution. Customer satisfaction is our top priority, and we are dedicated to rectifying this situation promptly.
Our team will actively work towards providing you with the necessary updates and a resolution to the matter at hand. Your feedback is invaluable to us, and we will ensure that your concerns are addressed in a timely manner. We are committed to restoring your trust in our services and ensuring that your experience with us is nothing short of excellent.
Please accept our sincerest apologies once again for the inconvenience you have faced. We assure you that steps are being taken to rectify the situation, and we appreciate your patience and understanding during this time. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Regards,
Nkundele
eS
eudore S's updateReviewer Update
01 Jul 2024, 13:32today is the 1.7.2024 and still today i do not have an answer as to where my phone is or even if it has been repaired.
i have been contacted by 3 different people after my first review but yet no one has answered me as to where is my phone.
i do not even have the sim to be using the data or airtime but yet when i asked the first person who contacted me i was told i need to pay R100 to do a sim swop to receive the data or airtime. after i have been messed around so much i am still expect to pay R100 for something i have had no joy out of using and paying monthly for no services.
i would like to cancel this contact and take my business elsewhere!! do you think i could get n answer on that question!
i have been contacted by 3 different people after my first review but yet no one has answered me as to where is my phone.
i do not even have the sim to be using the data or airtime but yet when i asked the first person who contacted me i was told i need to pay R100 to do a sim swop to receive the data or airtime. after i have been messed around so much i am still expect to pay R100 for something i have had no joy out of using and paying monthly for no services.
i would like to cancel this contact and take my business elsewhere!! do you think i could get n answer on that question!
eS
eudore S's update01 Jul 2024, 13:32
Reviewer Update
today is the 1.7.2024 and still today i do not have an answer as to where my phone is or even if it has been repaired.
i have been contacted by 3 different people after my first review but yet no one has answered me as to where is my phone.
i do not even have the sim to be using the data or airtime but yet when i asked the first person who contacted me i was told i need to pay R100 to do a sim swop to receive the data or airtime. after i have been messed around so much i am still expect to pay R100 for something i have had no joy out of using and paying monthly for no services.
i would like to cancel this contact and take my business elsewhere!! do you think i could get n answer on that question!
i have been contacted by 3 different people after my first review but yet no one has answered me as to where is my phone.
i do not even have the sim to be using the data or airtime but yet when i asked the first person who contacted me i was told i need to pay R100 to do a sim swop to receive the data or airtime. after i have been messed around so much i am still expect to pay R100 for something i have had no joy out of using and paying monthly for no services.
i would like to cancel this contact and take my business elsewhere!! do you think i could get n answer on that question!