LS
Lerato S
1 reviews | Active since Feb 2024
12 Feb 2024, 08:18
Blue Lable Connect are ****mers and *****sters
Blue Lable connect are Fruadsters and ****mers I bought a phone from Blue Label Connect and it gave problems i called them they sent a courier to collect it and take it for repairs its been over 6 weeks now i dont have my phone back but they are collecting their instalment from my bank account every month without fail I have called them many times using my money to call them and be put on hold for long only to be told false stories by their consultants who never give me one story the other will say the phone is awaiting courier collection its fixed and done the other one will say its awaiting assessment the other will say its with the repair department Blue Label is a **** i want my phone back fixed or my money back
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Replies (5)
Blue Label Connect's replyOfficial
13 Feb 2024, 08:58Good day,
Please accept our apology for the inconvenience caused and the misunderstanding.
Kindly note that your device was received on the 25th of January at the repairs Centre, our repairs take from 21 days to more if they are still waiting for parts and we apologize if this was not explained to you. We will follow up with the repairs Centre to get feedback on the progress of the repair and feedback will be provided.
Kind regards,
Nkundele
Please accept our apology for the inconvenience caused and the misunderstanding.
Kindly note that your device was received on the 25th of January at the repairs Centre, our repairs take from 21 days to more if they are still waiting for parts and we apologize if this was not explained to you. We will follow up with the repairs Centre to get feedback on the progress of the repair and feedback will be provided.
Kind regards,
Nkundele
Blue Label Connect's reply13 Feb 2024, 08:58
Official
Good day,
Please accept our apology for the inconvenience caused and the misunderstanding.
Kindly note that your device was received on the 25th of January at the repairs Centre, our repairs take from 21 days to more if they are still waiting for parts and we apologize if this was not explained to you. We will follow up with the repairs Centre to get feedback on the progress of the repair and feedback will be provided.
Kind regards,
Nkundele
Please accept our apology for the inconvenience caused and the misunderstanding.
Kindly note that your device was received on the 25th of January at the repairs Centre, our repairs take from 21 days to more if they are still waiting for parts and we apologize if this was not explained to you. We will follow up with the repairs Centre to get feedback on the progress of the repair and feedback will be provided.
Kind regards,
Nkundele
LS
Lerato S's updateReviewer Update
16 Feb 2024, 11:16Good day
Thankyou for your response though i conquer... Your company Blue Label is a **** ad its employees are lieyers.. I believe you have records of my calls and every call i made your consultants were giving le different stories. You are also liying my phone was not collecon the 25 of January but rather the 16 of February since then when i call they either say its awaiting the Couruerits done been fixed next when i call im told its awaiting assessment and waiteto be fixed.. You have a recording of all my calls you can go lestin to them i will stop the debit orders until i get my phone back because you are ******
Thankyou for your response though i conquer... Your company Blue Label is a **** ad its employees are lieyers.. I believe you have records of my calls and every call i made your consultants were giving le different stories. You are also liying my phone was not collecon the 25 of January but rather the 16 of February since then when i call they either say its awaiting the Couruerits done been fixed next when i call im told its awaiting assessment and waiteto be fixed.. You have a recording of all my calls you can go lestin to them i will stop the debit orders until i get my phone back because you are ******
LS
Lerato S's update16 Feb 2024, 11:16
Reviewer Update
Good day
Thankyou for your response though i conquer... Your company Blue Label is a **** ad its employees are lieyers.. I believe you have records of my calls and every call i made your consultants were giving le different stories. You are also liying my phone was not collecon the 25 of January but rather the 16 of February since then when i call they either say its awaiting the Couruerits done been fixed next when i call im told its awaiting assessment and waiteto be fixed.. You have a recording of all my calls you can go lestin to them i will stop the debit orders until i get my phone back because you are ******
Thankyou for your response though i conquer... Your company Blue Label is a **** ad its employees are lieyers.. I believe you have records of my calls and every call i made your consultants were giving le different stories. You are also liying my phone was not collecon the 25 of January but rather the 16 of February since then when i call they either say its awaiting the Couruerits done been fixed next when i call im told its awaiting assessment and waiteto be fixed.. You have a recording of all my calls you can go lestin to them i will stop the debit orders until i get my phone back because you are ******
Blue Label Connect's replyOfficial
16 Feb 2024, 14:27Good day,
kindly read the message I sent to you again if you misunderstood my message, I said the device was received at the repairs Centre on the 25th, I did not say it was collected from you on that date.
We do understand that you are frustrated but please do understand when I try to explain the process to you so that you do not be confused.
Kind regards,
Nkundele
kindly read the message I sent to you again if you misunderstood my message, I said the device was received at the repairs Centre on the 25th, I did not say it was collected from you on that date.
We do understand that you are frustrated but please do understand when I try to explain the process to you so that you do not be confused.
Kind regards,
Nkundele
Blue Label Connect's reply16 Feb 2024, 14:27
Official
Good day,
kindly read the message I sent to you again if you misunderstood my message, I said the device was received at the repairs Centre on the 25th, I did not say it was collected from you on that date.
We do understand that you are frustrated but please do understand when I try to explain the process to you so that you do not be confused.
Kind regards,
Nkundele
kindly read the message I sent to you again if you misunderstood my message, I said the device was received at the repairs Centre on the 25th, I did not say it was collected from you on that date.
We do understand that you are frustrated but please do understand when I try to explain the process to you so that you do not be confused.
Kind regards,
Nkundele
LS
Lerato S's updateReviewer Update
16 Feb 2024, 14:39Im not confused lestin to the recordings then and tell me if im confused.. Lestin to all the conversations with your consultants when i was told the phone is done its awaiting collection thenits awaiting assessment then no it must stillbe fixed
LS
Lerato S's update16 Feb 2024, 14:39
Reviewer Update
Im not confused lestin to the recordings then and tell me if im confused.. Lestin to all the conversations with your consultants when i was told the phone is done its awaiting collection thenits awaiting assessment then no it must stillbe fixed
Blue Label Connect's replyOfficial
21 Feb 2024, 12:33Good day,
Please note that there is no difference between assessment and the phone being fixed, if the agent said the device is still being fixed it means the same thing as the device is still under assessment. Different English words used but the meaning is still the same.
Kind regards,
nkundele
Please note that there is no difference between assessment and the phone being fixed, if the agent said the device is still being fixed it means the same thing as the device is still under assessment. Different English words used but the meaning is still the same.
Kind regards,
nkundele
Blue Label Connect's reply21 Feb 2024, 12:33
Official
Good day,
Please note that there is no difference between assessment and the phone being fixed, if the agent said the device is still being fixed it means the same thing as the device is still under assessment. Different English words used but the meaning is still the same.
Kind regards,
nkundele
Please note that there is no difference between assessment and the phone being fixed, if the agent said the device is still being fixed it means the same thing as the device is still under assessment. Different English words used but the meaning is still the same.
Kind regards,
nkundele