Blue Label Refuses to cancel my Contract

Good Morning Blue Label Connect Representative,

in May 2023 I called you and expressed how unhappy I am with your service. Having to pay R359 a month for a phone that only costs R1400 and only receive R50 airtime a month.

You said I must pay a cancellation fee of R2154 as ridiculous and ******** as that maybe I agreed as I did not want anything messing with my ITC.

April 2023 you debited my account R359 twice. one from my capitec account ending with 490 the other ending with 115.

Your agent said the debit order will be broken into 3 payments of R718. Therefore in May you successfully deducted R718 from capitec. June and July you did nit get any payments as I am still waiting for u to credit the R359 u took in April.

Now you send me an email just stating cancellation Fee. State is writing that my cancellation Fee of R2154 as agreed with your agent in May 2023. Minus the R718 that you took in May and the R359 u took in April is a balance of R1077. Then my account will be closed and I get a paid up letter and confirmation of closed account.

Your call center agents also confirmed that both the R718 and R359 we received. Stop trying to trick us into debt. Your financial institution is a **** and should be closed.

Stop stating on my ITC that my account is one moth in errears I am not in erears I do not owe you anything. I cancelled my contract as it was ********

Send me my confirmation of R1077 balance so I can pay and be rid of u permanently in my life.