Blue label protect there are agency more than there are customers

I feel I was ****med by blue label agency and why hurt I had told blue label about my problem but it stick to company policy I took a contract phone from they are agency and lost 3890 reason she make me join or apply loan without my concern and I never received money from fast now fast took 1579 in my account and the my standard bank can't reverse the money is where I was adviced by my bank to seek help from hellopeter