Blue label poor services

This blue label connect is really with people after I wrote a review on hello Peter on 30 October my phone was collect on 2 November till now there is a very nice lady prudence working there always follow up with me but the phone is not being delivered I am promised since Monday but today is the 17 th still nothing come month end Blue label connect is 3 days before your salary is in waiting to deduct from your account but when it comes to service delivery they take they own time, I have in the meantime contacted my lawyer and changed banking details they failed me and a lot of other customers really