Blue label poor quality phones for a lot of money

Im very unhappy with blue labels poor service when I wanted to take out an contract phone they were all over my phoning phones several times a day I was approved same day and received the phone 2 days there after but did not get use the phone when I opened the phone and started using I saw that this phone is freezing and its restarting self and then it says restore factory settings I emailed several times yet no respond I phoned and they said they can't give me another phone I have to cancel the contract then theyll collect the phone its 18 days later still no communication or collection they deduct R379 this morning and I'm very unsatisfied because I went to do research about this phone ppl can't help coz its not on market its a chinese phone