Blue label people whatch out

I had never had such a bad experience I made a call because my account was debited before the set date which is 27 of each month debit went off 24th 04 I made a call I was talking to Sonwabile she explained they use track system nothing can be done I ask for someone senior because the money on my account I was gonna use it for transport to go back home as is a long weekend all of sudden she pretended not to hear me repeated the call different lady same explanation ask for someone senior all of a sudden she was not hearing me very poor it happened to me twice during December they debited on the 17th