Blue label is a ****!! Disappointed and angry

On the 17th of November 2024,I sent an email about electricity token for R150 and data for R99 using my Edgars account (7626) that were both not reflecting but I was charged on my account. I was asked to send my account statement and card number as “proof” and still the matter was not resolved and there was no communication whatsoever. I was asked again to send November statement confirming that indeed I bought both electricity and data. I did but over a month I am still waiting for the matter to be resolved.

The same thing happened again on the 7th of January 2025 @ 10:07pm where I bought 30 day everyday gigs 15GB for R169 and I received an SMS confirmation stating that I was charged R171 on my Edgar’s account but still I didn’t receive that data. This was the biggest mistake I made.

I sent an email 5 days ago about this matter and I received a response stating that they will contact me within 24 hours but I am still waiting. I do not know whom are they trying to fool but all I know is I need a refund. I have already paid my account for data and electricity that I didn’t receive nor use.