Blue Label ********** telecom company

I have requested Blue Label in 30 December 2020 and on 31 December 2020 to remove the contract on my prepaid line. Today is 3 January 2021 and it it still not removed. I am now opening a ***** case against them. Going to my local Police Station to make a ***** case and also reporting them to Consumer Services. This unacceptable behaviour. Never did I request this contract and was not even aware of it until I wanted to do a sim swap. No contract signed and authorized by myself or anybody else and Blue Label issues a contract on my line and becomes the owner. When I contacted their call centre to tey and resolve the matter, the consultants laugh at me. We will see who laughs the last.