SH
SS H
1 reviews | Active since Sept 2025
10 Jun 2026, 13:39
Blue label data deal I have never received
Hello Peter
I just got dropped from a call with a lady from Blue Label, I just found out that when I acquired my cellphone from them, they started charging interest on my RCS account, and the cellphone came with a data deal that I have never received. She called out the number that has been receiving this Data and it has a two number switch difference to mine. She asked me to cancel the deal which I said yes to, but the problem now is I want to know what is it that they will do to remedy the situation of the deal I have never received. She pretended not to hear me, and dropped the call. I need answers and a remedy of the situation.
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Blue Label Connect's replyOfficial
15 Jun 2026, 09:20Good day,
Thank you for bringing your concerns to our attention.
Following our investigation and telephonic discussion a follow up email has been sent to you, where we can confirm that Blu Label Connect only charges a once-off device fee and a monthly package fee from the fourth month onwards for the allocated benefits, which include 200 minutes, 3GB of data, and 200 SMSs.
Please note that any interest reflected on your RCS account is charged by RCS and not by Blu Label Connect. As such, any queries relating to interest or finance charges should be directed to RCS for further clarification.
Our records further confirm that a C-Connect SIM card was delivered on 10 September 2025, as reflected on the Proof of Delivery sent to your email. In addition, our investigation found that the monthly benefits linked to your package were successfully allocated each month. A usage report confirming these allocations has been provided to your email address.
We trust this clarifies the matter and remain available should you require any further assistance.
Regards,Tshepang
Thank you for bringing your concerns to our attention.
Following our investigation and telephonic discussion a follow up email has been sent to you, where we can confirm that Blu Label Connect only charges a once-off device fee and a monthly package fee from the fourth month onwards for the allocated benefits, which include 200 minutes, 3GB of data, and 200 SMSs.
Please note that any interest reflected on your RCS account is charged by RCS and not by Blu Label Connect. As such, any queries relating to interest or finance charges should be directed to RCS for further clarification.
Our records further confirm that a C-Connect SIM card was delivered on 10 September 2025, as reflected on the Proof of Delivery sent to your email. In addition, our investigation found that the monthly benefits linked to your package were successfully allocated each month. A usage report confirming these allocations has been provided to your email address.
We trust this clarifies the matter and remain available should you require any further assistance.
Regards,Tshepang
Blue Label Connect's reply15 Jun 2026, 09:20
Official
Good day,
Thank you for bringing your concerns to our attention.
Following our investigation and telephonic discussion a follow up email has been sent to you, where we can confirm that Blu Label Connect only charges a once-off device fee and a monthly package fee from the fourth month onwards for the allocated benefits, which include 200 minutes, 3GB of data, and 200 SMSs.
Please note that any interest reflected on your RCS account is charged by RCS and not by Blu Label Connect. As such, any queries relating to interest or finance charges should be directed to RCS for further clarification.
Our records further confirm that a C-Connect SIM card was delivered on 10 September 2025, as reflected on the Proof of Delivery sent to your email. In addition, our investigation found that the monthly benefits linked to your package were successfully allocated each month. A usage report confirming these allocations has been provided to your email address.
We trust this clarifies the matter and remain available should you require any further assistance.
Regards,Tshepang
Thank you for bringing your concerns to our attention.
Following our investigation and telephonic discussion a follow up email has been sent to you, where we can confirm that Blu Label Connect only charges a once-off device fee and a monthly package fee from the fourth month onwards for the allocated benefits, which include 200 minutes, 3GB of data, and 200 SMSs.
Please note that any interest reflected on your RCS account is charged by RCS and not by Blu Label Connect. As such, any queries relating to interest or finance charges should be directed to RCS for further clarification.
Our records further confirm that a C-Connect SIM card was delivered on 10 September 2025, as reflected on the Proof of Delivery sent to your email. In addition, our investigation found that the monthly benefits linked to your package were successfully allocated each month. A usage report confirming these allocations has been provided to your email address.
We trust this clarifies the matter and remain available should you require any further assistance.
Regards,Tshepang