Blue label connect WARNING: Do not deal with this company

I wanted to get n phone for my son and at that time this company called me out of the blue and offered me a contract which I decided to go for. But Having done business by accepting a 24 months cellular contract from this company has turned out to be one of the worst decisions I've ever ****.

I only discovered after my son kept asking me mont after month to load his number with airtime and me asking him what the hell he's doing with all his airtime, that his number is not being loaded by the service provider with the airtime that is supposed to come with the contract. I don't know exactly for how long this has been going on and Vodacom can't tell me because they say I must query the matter from the company that I took the contract from.

So I called the company and reported the matter, after which the customer support agent told me he will escalate the matter to the relevant department and they will follow up with me, but I never heard from anyone. Another month go by and I call again, just to explain the situation to another agent and to be told it will be escalated to the relevant department, and never heard from them again. Another 2 months gone by and not during any of these months any allocated airtime was loaded which meant that nothing was done about my problem.

Then I had enough and decided to go to my bank and dispute the debit orders for the months from when I reported the issue to see if they will phone me then...and true as bob I got a call from their collection department. For the fourth time I told my concerns to the collection department agent, who also said she will escalate the matter and whom also told me that the department that handles allocation of airtime is supposed to come back to me within 24 hours of my complaint which at that point I laughed because it's a joke.

I told the collection department agent that when they fixed the problem I will gladly repay the the debit orders and continue as normal till the contract is over, but if not I will dispute the next debit order again.

Since then the matter has not been fixed and they did something to prevent me from disputing the debit order at my bank, and they have been debiting my account with payments going off and still no airtime being allocated to my son's number.

They are not only taking money for a service that they are not providing, but the are also keeping on to try debiting my account for the debit orders that I disputed sometimes twice a day.

After reading all the reviews here, I have come to the conclusion that Blue label connect is a ********** business operation. They offer contracts to people who will otherwise not get a contract from any other major cellular service providers, just to take advantage of people that can't afford to complain and must just be happy to receive the worst service possible... actually no service at all. But I won't be that person and I demand that they stop taking my money, and stop trying to take money for a service that was never provided.

I will tell this story on every possible platform which Blue label connect is using to lure their victims.