Hellopeter
Share Your Experience
YN
Yamkela N

1 reviews | Active since Jun 2020

07 Apr 2023, 22:55

Blue Label Connect *****ulent Account not attended to

April marks the 6th month since Blue Label promised(Thabo via Email & here on Hello Peter) to have ITC remove the *****ulent account they have under my name.

I even opened a case (CAS 336/3/2023) and taking the Legal route because I am tired and am stuck as I cannot make big Purchases in life.

0
Replies (4)
Blue Label Connect
Blue Label Connect's reply11 Apr 2023, 09:08
Official
Good day Miss Ntlangule

We apologize for the inconvenience caused.

Please note that we have escalated your ITC and profile update query to our accounts department, and we are currently awaiting feedback whcih should take within 48-working hours to receive.

Once feedback is received, we will update you as soon as possible.

Thank you for understanding.

Kind regards

Thembinkosi


YN
Yamkela N's update11 Apr 2023, 09:31
Reviewer Update
Hi Thembinkosi

I have received this response before with no feedback thereafter as promised.

Whilst we wait for your Accounts Department and 48 hours. I need an email or letter sent to me stating that the account is not mine and will be removed.

I do not want to get to a point where I demand compensation for the inconvenience and stagnation this issue has caused.
Blue Label Connect
Blue Label Connect's reply14 Apr 2023, 14:43
Official
Good day Miss Ntlangule

We apologize for the inconvenience caused.

Please note that we have received feedback from our accounts department, and they have confirmed that the request has been sent to SACRRA for processing.

I'll keep you updated regarding the process.

Kind regards

Thembinkosi
YN
Yamkela N's update14 Apr 2023, 15:41
Reviewer Update
Hi please note it's Mr not Miss.

Please send me this update in writing via email or letter (showing your LETTERHEAD) to ***