Blue Label Connect - Terrible Bad Business - Please be very Careful

I was contacted by a consultant for a contract, and she presented me with a number of devices. I requested a few minutes to peruse these via Google, and I selected the HTC Wildfire E5 Plus as it had reasonable spec's amongst which a 50mp camera, 6gb Ram and 128gb storage. When I received the device, the specifications were different than what was agreed upon. When I tried to Google the device it did not even exist on the WEB. I did not open the device, and immediately logged a call via their call centre. This was done on 20 May 2025.

The matter was explained to the person over the phone, and I was informed that I need to phone again the following day.

I phoned again the following day 21 May 2025 and explained the whole story. I was informed that they will listen to the recording and revert back to me by the following Monday latest. I was given reference number ***5.

I was not contacted and again made a call to their call centre on 28 May 2025, and had to re-explain the whole issue again. I was informed once again that I will be contacted by a consultant to resolve the issue. I was presented with reference number ***5.

Another week passed and I contacted the call centre again on 3 June 2025. This time an amount of R449 was debited from my account without having the issue resolved. I was not given a reference number but the lady explained that my account has been cancelled, which left me stunned. She requested me to send an email with my ID number to ***ca which I did and still no reply now for more than a week. This is probably the worst experience EVER. And the saga still continues with non resolution.