BLUE LABEL CONNECT - STOP AVOIDING DIRECT RESPONSIBILITY

Blue Label Connect @ Thembinkosi

With regard your email on HelloPeter.(below)

I appreciate a response. What I find hard to believe, after all the inconvenience , time and costs, if I did not write to this site again (HelloPeter) I would not know the information in email below.

I would appreciate you contacting me direct to my email, which you could obtain from Hellopeter. From what you posted here sir, this is informing me, there is no further hold to my cell number from Blue Label connect. This would mean, WHEN i RETURN to the bank, to migrate my number so that I may use a sim-card from my bank, it will work this time. Should it not work, again, any costs I have to incur further to rectify this situation through you, will be the responsibility of Blue Label Connect? As it never was or is a Vodacom problem. It never was or is a Bank problem. Do understand for an entire year, i was sent up and down, between the bank, Vodacom and trying to get Blue Label online availability to speak with Vodacom. Every single time it was told to me online, the migration can now take place, everything was cleared and cancelled what had to be cancelled etc. Every single time, i had the same outcome, with investigation ending up, with the problem, cause is at Blue Label Connect.

Why is the client not contacted directly as well? You have all my details? Why do the client have to find a way through another medium to make contact, and at receiving a response, absolute no effort to contact the client to ensure direct paperwork displaying the necessary done on Blue Label Connects side?

I would appreciate your response, sure you could post in on here, that is not the problem at all. You could effort yourself further to ensure the necessary paperwork reaches the client- if Blue Label Connect is serious about their business and code of ethic in conduct with their clients.

I would appreciate you to stop apologizing it is not rectifying anything neither replacing anything. If Blue Label Connect is so apologetic, to prevent any further hick ups or inconvenience tot he client they would do apology to ensure the client is 120% sorted out. Not say apologies to look good on social media.

I eagerly await response before I waste my time to attempt migration that may not work. Blue Label Connect, certainly do not want a further display of their incompetency.

Best Ms Vivaliano

ps* one thing that always tickles my mind, all the phone calls that are being recorded for security measures etc. They never seem to surface, being used, or traced to tap into with such situations. AI exist already but not the recorded evidences

Blue Label Connect’s reply 09 Jul 2024 at 15:29 Good day Miss Vivaliano

We apologize for the inconvenience caused.

Please note that as per our system, your cell number was converted back to prepaid. (As per the attached screenshot of your numbers status with us)

Therefore, we no longer have authority over your number.

Kind regards

Thembinkosi