Blue Label Connect poor service

Blue Label Connect has been debiting my account every month, and the account is completely up to date. Yet, they have listed me on ITC for “no payment.” When I contact them, they confirm that my account is paid and in good standing, but they still haven’t corrected my ITC listing. It’s been about 2 months now, and nothing has been resolved. This is unacceptable and damaging to my credit record. I’ve done my part and kept the account up to date — it’s time they fix their mistake immediately.