Blue Label Connect Nightmare

I am absolutely disgusted with the service from Blue Label Connect.

I recently app**** for a handset from them and I was told I would have to pay an activation fee of R99.00 Which I did. After debuting my account for that fee, it took 2 full weeks for my device to be delivered. And that was only because I called to complain. And ask to rather have it cancelled.

But it gets worse, when the device is delivered, it doesn't work. And clearly has some sort of a software issue, as it is refusing to connect to the internet. So I call blue label connect and as expected, I get passed from pillar to post. Without having to speak to any Human beings to help. Instead, nobody is answering their phones. All are going to voicemail.

All I want now is to have this device returned. And my money reimbursed. But how do I do it, when there is nobody answering the phones. I'm really disgusted by this horrible customer service.