1 reviews | Active since Oct 2021
BLUE LABEL CONNECT ****MERS, WRONG PHONE INTENTIONALLY!!!
I took a contract last week 05 June 2025, the agent **** and said i qualified for a Samsung A35 for a 2 years contract around R479 pm, there was no communication to view contract after then, no e-mail, they only sent an SMS with a false link that cannot be followed. today 11 June 2025 they delivered a ZTE A35 that costs R1600 in cash. I have already called to complain because I did not open the phone with a red sticker that reads "IF OPENED, CONTRACT WILL BE ACTIVATED AND PHONE WILL NOT BE ACCEPTED", so I have not opened it and they told me to wait for tomorrow 12 June 2025 before I can complain because the delivery company has not notified them yet. now Friday the 13th is my pay date, hence am issuing this so that they can cancel the debit order in advance. I do not advice anyone to take contract with those ****mers.!!!!!!!!!
Thank you for reaching out and sharing the details of your experience. We sincerely apologize for the inconvenience you’ve encountered with your recent contract and phone delivery.
We understand the frustration of receiving a wrong device, as well as the difficulty caused by the lack of communication regarding your contract and the issues with the SMS link. This is certainly not the level of service we aim to provide, and I appreciate you bringing this matter to our attention.
We will escalate this matter internally and ensure we follow up with you as soon as possible to address next steps. We are committed to ensuring your satisfaction and will work to resolve this issue swiftly.
Again, we apologize for the inconvenience this has caused and appreciate your patience as we address your concerns.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and sharing the details of your experience. We sincerely apologize for the inconvenience you’ve encountered with your recent contract and phone delivery.
We understand the frustration of receiving a wrong device, as well as the difficulty caused by the lack of communication regarding your contract and the issues with the SMS link. This is certainly not the level of service we aim to provide, and I appreciate you bringing this matter to our attention.
We will escalate this matter internally and ensure we follow up with you as soon as possible to address next steps. We are committed to ensuring your satisfaction and will work to resolve this issue swiftly.
Again, we apologize for the inconvenience this has caused and appreciate your patience as we address your concerns.
Kind Regards
BLC Customer Care Team