BN
Bulelwa N

1 reviews | Active since Oct 2019

28 Jul 2022, 11:07

blue label connect is *****

since last October i have been trying to cancel a cellphone contract with this company because they keep giving me faulty phones that work for about a week or 2 and stop working and keep promising they will cancel but they keep debiting, now what i did for the past 3 months i have been reversing their debits which now reflects badly on my credit record. about a month back they came to fetch the last faulty phone they sent me after months of trying to call them to come fetch, and guess what, they sent me another new phone same brand and when i realised thi i called them again to say i do not want another phone i just want u guys to cancel the contract and leave me in peace because you have failed me numerous times and your customer care sucks. now these people are harrassing me with messages threatening to send me to lawyers because now i have been reversing debit orders. i do not owe you guys a thing because i have been without a working cellphone since October 2021 but money keeps being deducted. i a have been advised to contact my lawyer because what you r doing is *****. come and fetch your phone and give me my money back for all those months

0
Replies (5)
Blue Label Connect
Blue Label Connect's reply29 Jul 2022, 08:54
Official
Good Day Miss Nqumama

We sincerely apologize for any inconvenience caused. Kindly be advised that we will arrange a Courier collection for the device to be collect from you and once it has been received back at our office we will process a cancellation as well. Please expect a call from one of our Customer Care agents shortly regarding collection arrangements.

Thank you
Kind Regards
Sam

BN
Bulelwa N's update29 Jul 2022, 10:03
Reviewer Update
what about the threatening messages?r u guys gonna sort it out? what about the money that you have been taking from me for months?am i gonna get a refund?
Blue Label Connect
Blue Label Connect's reply29 Jul 2022, 10:27
Official
Good Day Good Day Miss Nqumama
Kindly note that we have attempted to call you regarding your query but your contact number provided just rings to voicemail. kindly advise when it's convenient time to call you.

Thank you
Kind Regards
Sam 
BN
Bulelwa N's update29 Jul 2022, 11:03
Reviewer Update
*** my phone has no missed call
Blue Label Connect
Blue Label Connect's reply29 Jul 2022, 15:51
Official
Good Day Miss Nqumama

Kindly note a collection has been booked for the device and a cancellation will be processed once the device has been received back at our office. Please ensure that everything is returned back for cancellation purposes. Your Courier tracking waybill is - ***

Thank you
Kind Regards
Sam