Blue Label connect Is a ****!!!!!!! Consumers Be Warned.

I am Sithembiso Mchunu, I have a contract with Blue label connect of 299.00 per month that entails a) cellphone called Cubot J5, b) Sim Card Cell C . The cellphone only operated for only three months from date of receiving it that is 22January 2021.I called their call center for several occasions and I have been told my call had been logged with Ref BLPV-***. i have not been assisted further till today my device is not functioning nothing is happening from Bluenet, but they are getting their premium monthly as per our Contract but me as a customer I am not serviced I have been ****med.